RENU Drive Privacy Policy

Effective date: 6 July 2026

RENU Drive is provided by the Research and Education Network for Uganda (RENU) to help users in Uganda's research and education community access, upload, synchronize, and share files hosted on RENU Drive. This policy explains what information is handled by the RENU Drive app and how that information is used.

Who is responsible for the service

RENU is responsible for operating the RENU Drive service at drive.renu.ac.ug. For privacy or data-protection questions, contact RENU through https://renu.ac.ug/contact-us/ or email info@renu.ac.ug.

Information processed by the app

The app may process the following information when you use RENU Drive:

• Account information needed to sign in, such as your RENU Drive username, server address, and authentication tokens.
• Files and folders that you choose to upload, download, synchronize, make available offline, or share.
• File information such as file names, paths, sizes, modification dates, sync status, and sharing settings.
• Photos and videos when you choose to upload them or enable automatic media upload.
• Contacts or calendar data only if you enable contact or calendar backup features.
• Basic device and app information needed for security, troubleshooting, synchronization, and service reliability.

Why the app uses this information

RENU Drive uses information only to provide and protect the file synchronization service, including to:

• Authenticate your account and connect the app to RENU Drive.
• Upload, download, preview, synchronize, rename, move, delete, and share files at your request.
• Keep selected files available offline on your device.
• Support automatic upload of photos and videos if you enable that feature.
• Protect the app with device credentials or an app passcode when configured.
• Diagnose technical issues and maintain the security and reliability of the service.

Device permissions

RENU Drive asks for device permissions only when they are needed for app features. Storage and media permissions allow the app to upload, download, synchronize, and manage files selected by the user. Camera access is used for features such as scanning documents or capturing media for upload. Contacts and calendar permissions are used only for optional backup features. Notification permission is used to show upload, download, sync, and account status messages.

Sharing and disclosure

RENU does not sell personal data and does not use the RENU Drive app for advertising. Files and related account information are shared only when required to provide the service, when you choose to share files with other users or links, when needed by trusted service providers supporting RENU Drive, or when required by law.

Storage, security, and retention

Data is stored on RENU Drive systems and on your device when you download files, keep files offline, or enable synchronization. RENU applies technical and organizational measures intended to protect accounts, files, and service data from unauthorized access, loss, misuse, or alteration.

Account and file data is kept for as long as needed to provide RENU Drive, meet legal obligations, resolve disputes, and maintain service security. Local copies on your device remain until you remove them, clear app data, remove your account from the app, or uninstall the app.

Your choices and rights

You can choose which files to upload, download, synchronize, share, or keep offline. You can disable optional features such as automatic media upload, contact backup, or calendar backup. You can also remove your RENU Drive account from the app, which removes the local account configuration from your device.

To request access, correction, deletion, or other action relating to personal data handled by RENU Drive, contact RENU through https://renu.ac.ug/contact-us/. Requests will be handled in line with applicable data-protection requirements, including Uganda's Data Protection and Privacy Act and related regulations.

Children

RENU Drive is intended for users authorized by participating research and education institutions. It is not directed to children for personal consumer use.

Changes to this policy

RENU may update this policy when the app, service, or legal requirements change. The effective date at the top of this page will be updated when changes are made.